Prior to making decisions of cancelling my medical aid I was informed I could still enjoy virgin active and ster kinekor benefit as a result of my platinum credit card.
I made decision to cancel only to find I was given false information as both benefits ceased after I cancelled medical aid.
I requested agent to provide recorded proof that disproves my claims of being misinformed.
virgin active debits me full price. Ster kinekir benefit is cancelled and 2 weks since the call in response to my email complaint and still no proof or written response.
This is unfair and a contravention of my consumer rights.
I demand compensation and a formal written response along with proof that agent originally gave me proper I formation.
I can claim responsibility for making a cancellation decision on poor I accurate advice.
Discovery you owe me proof and compensation
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