On 21 December we were on holiday at the South Coast and my husband was ill, we then found the local doctor and phone PRIMECURE for an authorization number to visit a non network provider - the consultant gave us an authorization number for the doctor's fee as well as the medicine we obtained from the pharmacy. I asked the consultant where do I email the account to, to be refunded, she said unfortunately she doesn't have the address. When we got back home I phoned the call centre and was given the following email address - [Email Removed] which I sent the claim to on 15/01/2013 and I got I read receipt, then on 5 February I followed up when this will be paid, just to be told that the claim has not been registered on the system - no apologies nothing just it will take 30 days. Today I received a sms that this account will not be paid as we did not visit a network doctor - hence obtaining an authorization number for a non network visit which was granted! Is it just me or does Bestmed Primecure not have a clue what is going on!!! Can someone please sort this out!!!
0 comments