I purchased a voucher on Groupon for a dental consultation at Tooth Spa. Valued at R340, I paid R170. I went for my appointment, was ushered into the room and into the dentist chair. A couple of minutes later Dr Jordaan walked in, switched on the overhead light, took his little "mirror spoon", knocked a couple of teeth, asked me if I had problems with my teeth, I said. I told him I also want a quotation for new dentures. And that was honestly the end of my consultation. Even the receptionist was surprised to see me out so quickly.
So my complaint is with the dr who conned me out of R170 just because I took up a discounted offer - he subscribes to Groupon and surely he will commit to delivering quality service to all his patients - whether I pay R340 or R170?
Secondly, I have filed a complaint with Groupon, 3 days later I had to follow-up to and I still haven't heard their feedback on their supplier.
Surely I was entitled to the full consultation with Dr Jordaan? He should've known by opting into Groupon deals, that he will be expected to deliver same service to all patients? Or is Groupon just a ruse which gives you half price service?
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