I AM USING GEMS AS MY MEDICAL AID WITH EMERALD BEING MY OPTION. I WENT TO TEST FOR SPECS AT TYALITI OPTOMETRIST AND EVERYTHING WAS FINE. I WAS TOLD THAT I WILL BE PAYING R900 AS AN ADDITIONAL AMOUNT ON TOP OF FUND PROVIDED BY MEDICAL AID. IT DELAYED ME TO GO AND RECEIVE MY SPECS BECAUSE I DIDNT HAVE THIS MONEY. ONLY MID JANUARY I WENT TO CHECK MY SPECS AND ARRANGE FOR PAYMENT AT TYALITI OPTOMETRIST (QUEENSTOWN) I WAS TOLD I AM OWING R2200. I WAS ALSO TOLD THAT THE MEDICAL AID PAID ONLY FOR ONE LENS AND TESTING, IT DIDNT PAY FOR FRAME AND ONE LENS.BY THE TIME I WENT TO MAKE SPECS I WAS TWO YEARS FULL AND QUALIFY FOR NEW SPECS. THE TIME OF THE TESTING I WAS TOLD I HAVE FUNDS, BUT WHEN I WAS THERE TO COLLECT I WAS TOLD I HAD NO FUNDS WHEN THEY CLAIMED. THIS IS SHOCKING ME BECAUSE I NEVER USE MY OPTICAL FUNDS FOR ANOTHER PERSON.
PLEASE CHECK FOR ME, I DONT HAVE MONEY TO PAY FOR SOMETHING I DONT UNDERSTAND.
I AM WITHOUT SPECS, THEY ARE WITHHELD BY TYALITI OPTOMETRIC WAITIING FOR PAYMENT.
PLEASE ASSIST.
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