AfricaComplaints.com » Health & Medicine » Complaint / review: Gems - No Refund | #283115

Gems
No Refund

My name is Matsie Mtshali, medical aid no: 000991227 On 17th July 2013 I emailed GEMS asking them to cancel my medical aid, they neva responed till after 3 weeks i resend the cancellation letter and questioned if my case is been attended to, still it was quite, then sometimes in August i decided to make a call to GEMS spoke to a lady called Zukiswa and explained to her about the two letters are emailed long ago, she then gave me her personal email address and asked me email to her as she promised to deal with the matter, i did as she requested but nothing was done again, the medical aid kept taking the money. in November i made another call and put my story to a lady called Felicia Buthelezi who was very helpful, she requested me to resend the letters to her personal email address and she dealt with the matter because the very same day i received an sms confirming cancellation as from August 31, so in this case i would like hello peter to help me get my refund for the past three months that theyve been deducting hence according to records i cancelled on the 17 th July . could you pls help as this is the 2nd report to Hello Peter. Thank you in advance

Date:

Company: Gems

Country: South Africa   City: CAPE TOWN

Category: Health & Medicine

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