Discovery Vitality & Vitality Mall
I almost throw my toys

I had to move over to another medical aid and i called in to get a letter stating what status i was on for Vitality when i got through and told the lady 3 times what i wanted, so she tansfer me to the billing department... get through and Dwanye answers. He tries to assist but without causing my blood to boil he explains that he will first speak to the relevant department before he transfers me to ensure it gets sorted.
Mpho then comes on the phone and sends off the request and tells me how long it will take and ref. number.
Too bad all call centre agents are as good as them.