I have been ill and had Netcare respond to my call one evening. A few weeks after I received the bill of R730.19. I called them to make arrangements to pay them off R100.00 a month to which they agreed. I paid my first R100.00 payment on 30.09.2013 and have the receipt for it. I paid it at Nedbank. They still sent me a "Second Reminder" letter a week later stating that I still owe R730.19 when in fact I now owe R630.19. Why give permission for clients to make arrangements for payment when they do not have the whole amount to pay and then send them "2nd reminder letters" stating that they still owe the full amount when they are busy paying them off? When I sent them an email, they did not respond. Is their idea to ignore my emails, not investigate and then get a garnishing order behind my back without any notification and have them deduct Thousands of Rands off my salary every month even though I am paying them off? Seems like they are a bunch of rip offs!!!
If they are not, then why are they not responding? That is the only explanation. Be professional and honest!!!
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