I find your business practise unetical and against Treat Clients Fairly as well as the Consumer Protection Act. As an organisation, it is encumbent on you to providse me a full statement of any outstanding amounts due to you. You just choose to use a medium which suits you, and after a period of time hand your client over to a debt collector.
I take strong offense to this practise and will go all out to expose your devious business practise. Paying an amount of R500 to me is childs play, but the way you have done is not acceptable. I need a full investigation into this incident and a written apology before I even consider paying you.
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