AfricaComplaints.com » Health & Medicine » Complaint / review: Camaf - Medi Cross refuses to see us after hours | #193861

Camaf
Medi Cross refuses to see us after hours

I am absolutely shocked and disgusted by the service received at Table View Medicross last night. They advertise that they are open until 8pm. My partner had a bad ear infection and we arrived there just past 7 last night. We were informed by reception that the doctor on duty would only see emergencies as the medical aids didnt pay for after hours rates. (They apparently cant charge more). What is the point of being open? We are on the Network Choice plan with Camaf on which we can only use Medicross. After a half hour argument with the staff, they said if we paid up front, the doctor would see her. Is this what Medicross has come to? Money before patient care?? And the attitude of the staff and the doctor on duty (Dr Barker) stank!!! Has Medicross advised Camaf of this? We have always paid the after hours surcharge in the past and have been quite happy to do so. How can they change their terms of service without notifying you and you notifying your members? Where do we get after hours care on our plan if they wont provide it? this needs to be taken up with Medi Cross at the highest level and your members advised urgently.

Date:

Company: Camaf

Country: South Africa   City: Western Cape

Category: Health & Medicine

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