I HAVE REPORTED THIS PROBLEM ON HELLOPETER A YEAR AGO.
FEDHEALTH CONTACTED ME AND AFTER I SPOKE TO THIS PERSON (KITESH SINGH) AND AFTER ANOTHER COUPLE OF MONTHS AND A LOT OF AGONY WITH FEDHEALTH FAULTY PAYMENTS YO ME, FEDHEALTH FINALLY PAY ME THE CORRECT AND FULL AMOUNT THAT I CLAIMED FOR MY STOMA BAGS.
I USE THESE STOMA BAGS (AND THE ITEMS THAT NEEDS TO BE USED WITH IT) BECAUSE MY BLADDER WAS REMOVED DUE TO CANCER. THIS IS ONCOLOGY.
FEDHEALTH ADVERTIDE THAT ONCOLOGY IS COVERED 100 PERCENT
THIS IS NOT TRUE BECAUSE ALL OF A SUDDEN THEY AGAIN REFUSE TO PAY ME THE FULL AMOUNT THAT I CLAIM.
I AM SO TIRED OF CONSTANTLY TRYING TO TALK TO ONE OFF FEDHEALTH AGENTS BECAUSE THIS PROBLEM IS JUST NOT SOLVED AND GOES ON AND ON, FOR MORE THAN A YEAR NOW.
WHEN I SENT AN EMAIL TO KITESH SHE SEND AN EMAIL BACK TO ME SAYING
"STOP SENDING EMAILS TO ME TO AVOID DELAYS FROM ME"
IF I CAN NOT TALK TO SOMEONE RESPONSIBLE AT FEDHEALTH THEN I THINK IT WILL BE THE SAME FOR EVERYONE ELSE BELONGING TO THIS MEDICAL AID.
WHAT MUST I DO TO GET REAL ATTENTION FROM THE MANAGEMENT OF FEDHEALTH?
COEN FOURIE.
CELL: 082 745
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