I had been having ongoing problems with a medical claim not being paid after my recent surgery. My query hadn't been dealt with to my satisfaction and I was ready to look for a new medical aid due to my extreme frustration and dissatisfaction. Then Dorion Snyders from Fedhealth heard of my problem and in less than one day (my query had been dragging on for more than a month), he gathered all the necessary information and resolved my problem immediately. He was very kind and concerned and went beyond the call of duty to inform me how I could make my medical aid work best for me. He took a great deal of time to explain certain aspects of my membership to me which I wasn't aware of. His service has completely turned around how I was feeling about Fedhealth - he really saved the day!!
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