AfricaComplaints.com » Health & Medicine » Complaint / review: Discovery Health - Ad service | #10903

Discovery Health
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DECEMBER 2012 MY MEDICAL AID WAS SUSPENDED FOR SHORT PAYMENT BUT I HAVE PAID IT IN FULL.I HAD PAID EXTRA FOR THE MONTH OF OCTBER I SENT THEM THE PROOF OF PAYMENT AND STATED THAT I PAID EXTRA THEY WAS SUPPOSED TO TAKE OUT THE MONEY THAT I PAID EXTRA FOR NOVEMBER BUT THEY DIDNT THEY TOOK THE FULL AMOUNT OUT SO I MAID A PAYMENT FOR DECEMBER AND I PAID SHORT BECAUSE I PAID EXTRA IN OCTOBER.THEY SUSPENDED THE MEDICAL AID SAYIN I PAID SHORT I CONTACTED THEM THEY TOLD ME THEY CAN SEE THE EXTRA PAYMENT AND THEY DONT NO WHY THEY SUSPENDED IT SO THEY CALLED ME STATING THAT ITS ALL SORTED OUT AND ITS UNSUSPENED.IN JANUARY I GET A MAIL THE MEDICAL IS SUSPENDED AGAIN BUT THERE WAS MONEY IN THE ACOUNT WHEN I PHONE THEM THEY SAY THAT I PAID SORT IN DECEMBER SO THEY ADDED IT ON MY BILL.I CALLED A FEW DAYS LATER I SPOKE TO A LADY HER NAME IS VOYU NAYEKISO I TOLD HER THE PROBLEM IM HAVING AND MY MEDICAL AID IS SUSPENDED.I TOLD HER CHECK THE RECORDS AND GET BACK TO ME WITH CORRECT AMOUNT THAT I NEED TO PAY SHE SAID OK.SHE CALLS ME BACK SAYING SHE SPOKE TO HER SUPERVISOR AND HE SAYS THAT THE AMOUNT I PAID EXTRA IS FOR MY BABY THAT I ADDED ON.BUT IV ALREADY PAID FOR HER.ITS UNACCEPTABLE.

Date:

Company: Discovery Health

Country: South Africa   City: Durban

Category: Health & Medicine

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