AfricaComplaints.com » Electronics and household app. » Complaint / review: Samsung South Africa - Software update buggered up phone | #269243

Samsung South Africa
Software update buggered up phone

My Samsung phone did a software upgrade.

My Samsung S4 is about 2months old and I have never has problems until now. It keeps throwing my internet out and telling me that I have someone trying to access my phone. Apparently a few people have this problem.

I called Samsung and they sent me to Vodacom to downgrade the software. Vodacom said they cannot do this. When I called Samsung again they had they audacity to turn around and say I must courier it at my expense to Samsung in Century City! This is not my problem this is Samsungs problem and I feel you guys should sort this out. I use the phone for business and it is very unstable. It will randomly also switch off. I was told I would hear from a supervisor which I still haven't!

Please contact me as I either want a new phone, the phone to be sorted without being stuck without a phone.
It a very expensive phone and this software upgrade is Samsungs problem and not mine.

Please contact me on 072 074 6155 urgently!

Thank you

Michelle

Date:

Company: Samsung South Africa

Country: South Africa   City: Somerset west

Category: Electronics and household app.

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