Accounting system support could be excellent. I was blessed to be helped by Joanne Barnard. The outcome is the following:
Professional service
Excellent communication skills
Understand customer needs
Demonstrates empathy for customer difficulties
Very knowledgeable of the system
Goes the extra mile
I have confidence in support centres as long as Joanne is attending
We need more of this calibre - it would give customer care a positive image in SA.
Keep it up
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