I BOUGHT A NEW RENAULT STEPWAY SANDERO IN APRIL 2012. WHEN I HAD THE FIRST SERVICE AT 15, 000 KILOMETRES, I WAS SHOCKED TO FIND OUT THAT THE BRAKE PADS HAD TO BE REPLACED. THIS COST ME - R1, 374. I COMPLAINED TO THE DEALER PRINCIPAL & HE SAID I'D HAVE TO PAY OR HE WOULDN'T RELEASE THE CAR. HE REFERRED ME TO WENDY, HIS PA, WHO INFORMED ME THAT RENAULTH SA WILL REFUND ME R800. I HAVE MADE NUMEROUS REQUESTS FOR THIS MONEY TO NO AVAIL. I SEE MANY CLIENTS OF MINE AND I RECOMMENDED ONE BUY A STEPWAY, BUT WHEN HE HEARD WHAT POOR QUALITY MY BRAKES WERE HE BOUGHT A TOYOTA. I HAVE BEEN DRIVING SINCE 1968 AND HAVE HAD NUMEROUS CARS. NEVER HAVE THE BRAKE PADS HAD TO BE REPLACED AT 15, 000 KMS. I ALSO COMPLAINED WHEN I FIRST BOUGHT THE CAR THAT THERE WAS A KNOCKING NOISE ON THE LEFT FRONT WHEEL AREA, & THIS STILL HAPPENS FROM TIME TO TIME. ONE WOULDN'T EXPECT THIS FROM A NEW CAR! IN CONCLUSION THE BEST BUSINESS IS REPEAT BUSINESS AND WORD OF MOUTH, BUT THIS TYPE OF BEHAVIOUR DESTROYS BUSINESS.
PLEASE NOTE THAT THE SERVICE DATE WAS - 04 DECEMBER 2012.
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