ON THE 1ST OF JANUARY WE ARRIVE AT THE SOUTHERN SUN HOTEL WHEREBY THE EUROPCAR BRANCH IS LOCATED. ALAMO WAS IN CHARGE OF THIS BOOKING. ON ARRIVAL TO PICK UP ONLY TO FIND OUT THAT THERE IS NO CAR AVAILABLE AND WE WERE NOT INFORMED BEFOREHAND. ABSOLUTELY DISGUSTING ATTITUDE BY ANNE OF EUROPCAR TRYING TO PASS THE BUCK AND ONLY WHEN THE UK MANAGER SPOKE ALL WE GOT WAS OUR MONEY BACK AND A SORRY. VERY UNPROFESSIONAL AND WILL NEVER USE THEM AGAIN ESPECIALLY BEING OUR HONEYMOON.
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