I PURCHASED A NEW LEXUS IS350E AT THE END OF SEPTEMBER 2013 FROM LEXUS CONSTANTIA. HAVING PURCHASED A PREMIUM BRAND MOTOR VEHICLE AND HAVING PEACE OF MIND WITH THE PURCHASE THAT I HAD MADE.
ON 05/12/2013 MY FRONT WINDSCREEN CRACKED. ON MAKING ENQUIRIES AT PGAUTOGLASS AS WELL AS MY INSURANCE ALL WAS AUTHORISED FOR THE REPLACEMENT OF THE WINDSCREEN.
THIS MORNING, THE 11TH OF DECEMBER 2013 I ENQUIRED AT PGAUTOGLASS REGARDING THE ARRANGEMENT FOR THE INSTALLATION, ONLY TO SHOCKINGLY DISCOVER THAT PGAUTOGLASS CANNOT SOURCE A LEXUS IS350E FRONT WINDSCREEN IN SOUTH AFRICA, IT WILL TAKE 21 WORKING DAYS TO OBTAIN, THIS WAS COMMUNICATED TO ME BY SOLLY OF ALLENSNEK PGAUTOGLASS. I THEN MADE A COMPLAINT TO THE LEXUS CALL CENTRE SITE INFORMING THEM OF MY PROBLEM, I DID HAVE A REACTION FROM THE LEXUS CUSTOMER CARE RELATIONS REF NO:300496617 AND WAS TOLD THAT THEY WILL ESCALATE MY ENQUIRY TO SENIOR MANAGEMENT AT THE NATIONAL PARTS DISTRIBUTION CENTRE.
I AM HIGHLY DISAPPOINTED AND FIND IT TOTALLY UNACCEPTABLE, LEXUS SOUTH AFRICA HOW COULD WE EVER THINK OF BUYING A LEXUS CAR AGAIN, I CANNOT EVEN HAVE MY WINDSCREEN REPLACED, SHOCKING, NEVER ANOTHER LEXUS!!! OTHER LEXUS OWNERS BEWARE!!!
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