I was recently informed that my service plan had expired. This was due to the misunderstanding when the car (i20) was purchased at Hyundai Springfield park in 2010 when I was told that the 5 year/150 000km policy covered the services as well and the additional service plan I purchased was terminated on the advice of the salesperson. This additional service plan was to ensure that the car would be covered over the full term of payment i.e. 5 years rather than the std 3 years. I then took up the issue with Hyundai Customer Care on their Facebook page as well as with Liquid Capital who handles their service plans. The issue has yet to be resolved although I had been contacted by a customer care agent Sibusiso Sibanyoni. Now its a case of me constantly having to email him to request feedback and promises to get back to me do not materialize. It should be noted that all requested documentation that was required from me had been sent timeously but Hyundai is still dragging their feet regarding the issue. Egg on their face maybe? This constantly shunting from pillar to post is becoming tiresome. Hopefully a complaint on a public forum will intitate some action by Hyundai? One can hope...
0 comments