FEBRUARY 2013 AT ABOUT 6PM, AFTER A LONG TRIP BACK FROM HOLIDAY, A 4 HOUR'S DRIVE, WE DECIDED TO GET KFC, GUESS WHAT, AFTER SITTING FOR 20 MIN AT THE DRIVE THROUGH, WE PUT OUR ORDER IN AND IT WAS THEN THAT WE LEARNT THAT THE CHIPS HAD RUN OUT, WE ASKED FOR THE MANAGER AND THE EXCUSE WAS HE DID NOT KNOW AS THE STAFF HAD NOT INFORMED HIM.
24 MARCH 2013 3PM, AGAIN COMING BACK FROM A LONG WEEKEND, WE DECIDED TO GIVE IT ANOTHER TRY AT KFC, AFTER 23 MIN'S SITTING IN THE DRIVE THROUGH WE WERE ONLY TO FIND OUT THIS TIME THAT THERE WAS NO CHICKEN READY AND WOULD HAVE TO WAIT AT LEAST 30 MINUTES FOR OUR ORDER.
I PHONED THE CUSTOMER CARE LINE AND WAS TOLD THAT THERE WOULD BE A FOLLOW UP, AND THE BRANCH MANGER WOULD CONTACT US, I'M STILL WAITING. IT IS NOW THE MIDDLE OF APRIL - NO RESPONSE
THIS KFC BRANCH IS THE MOST PATHETIC BRANCH, I HAVE COME ACROSS, THERE IS NO SERVICE, AND WHEN AN ORDER IS PLACED THERE IS NO CHIPS, OR CHICKEN OR ICE CREAM, OR THE FOOD IS OF POOR QUALITY.
I HAVE WOULD RATHER DRIVE 40 KM TO THE NEXT TOWN TO KFC, WHERE AT LEAST I KNOW I WILL NOT HAVE ANY PROBLEMS WITH MY ORDER.
DOES THE FRANCHISE CARE SO LITTLE ABOUT THEIR NAME, AS TO NOT GIVE ATTENTION TO THIS PROBLEM
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