In the 2-3 week of January, my husband and I decided to splurge on some kfc, its not fine dining but take-out every now and then is enjoyable. We had a terrible experience, we waited long for wings, our food was cold & burnt, the most unappetizing meal I've ever had. I decided to contact kfc via their website immediately.
I was amazed at the speedy response via their call centre, asking what the complaint was, what time we ordered in, what we ordered, etc. I received a reference number via text and I was glad for the response.
That elation soon floundered when I received a letter in the mail concerning my complaint. Simply summarised it said, "Thanks for informing us of your unfortunate experience... we value your patronage... we apologise for any inconvenience caused".
To me, the letter sounded like a template with the blanks filled in, I was not expecting free food, but it sounded like "thanks for lettings us know, we'll deal with it! ".
As a customer, it would have been better appreciated if I could atleast have proper feedback concerning MY complaint since I did purchase from their outlet and had my supper ruined.
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