Went to chicken licken today and a POS transaction was put through. It declined and the cashier Lebohang Dikgale tried again. It declined again and she confirmed they have a network problem with their POS machine. We paid cash and left. About 15mins later I received a notification that the transaction has gone through. We then went back to report this and all that Lebohang could tell us is that it usually happens and they wait for their customers to come back for them to explain. She didn't bother to apologies after we told her it was an inconvenience to wait until customers leave to inform them of such, as petrol and taxi fare, had she informed us before leaving the store we would not have come back. The supervisor Dinah Ramoroka told us it will take 14 days for the transaction to clear and she can't do anything about it. She did not bother to apologize for the inconvenience caused and the unprofessional service provided by Lebohang. All they kept saying was it is not their problem but the machine and the network. The least they could have done was to apologise and educate me as a customer.
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