AfricaComplaints.com » Cafes, Bars, Restaurants » Complaint / review: Debonairs Pizza - Phathetic Service | #171303

Debonairs Pizza
Phathetic Service

Hi I phoned Debonnairs Pizza friday night round about 7to order a Pizza I was told it will take 45 min to an hour. I have waited and waited. I called after an hour and 15 min Nontle told me they one driver I have to be patient, Eventually Pizza had arrived and it was cold, I was in my bedroom the money was with my child and he gave driver money, I overhead my son was demanding his change and driver said he thought it was a tip, I came out of a room and I demanded a change and I told him that this Pizza is cold there is no red sign at all it was black, Driver jumped out and he left. I called again Esther promised to call me in tem min, and I have waited, I called again in an hours 15 min time Nontle replied that she was going to call me back Esther who is a manager told her that when I order again I will get free Pizza, What an ordeal, what a service for a simple order I had to spend a lot on making calls to you. Pizza was R94 but if you can include cost of my calls I hve spent R200 bcoz when you ask for a manager which is Esther you wait about 5 min eventually she will come in a phone, That was a very very bad customer experience I was not impressed at all.

Date:

Company: Debonairs Pizza

Country: South Africa   City: Montague Gardens

Category: Cafes, Bars, Restaurants

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