In July my car broke down outside Clanwilliam at about 8 pm on a Friday evening. I called Outsurance and was assisted by Harvey who helped get my car towed and me transported to accommodation overnight. I was impressed with his follow up and the fact that my claim was settled within a few weeks. ...
We advised to use the online banking but when we make errors no one is there to assist. i called the call centre for a reversal as i had paid into an incorrect account. it took them 8 days to get back to me but they advised that it takes 5 days. to date i still have not heard anything and my query ...
NOLWAZI TNSOANE, is an excellent call centre agent at Virgin Insurance. Compared to my previous encounter with an agent, NOLWAZI is very professional, providing an efficient service. She did not make we wait (delivery on time), fast & excellent, she resolved my issues almost immediately, ...
I called to get re-insured on a new vehicle, nolwasi was so helpful, great attitude and a pleasure to speak to over the phone She not only made me feel important but made me feel important as a customer If we only had more people like nolwazi tsoane in customer care departments, phone calls to ...
I have transferred monies into your account on 09/11/2013 and you have taken a debit order today aswell! Please refund me my money today which was not yours to take!!! I find it strange that the transfer was made from Nedbank to Nedbank and you claim you cannot see the monies. You have also done a ...
I was involved in a car accident on the 20/10/2013. I had changed my front tires 2 months previously and the left front tire burst on the highway on a sunday morning on my way to church. my car lost control and then a taxi hit me on the drivers side. Now my car has been written off. Despite the ...