First National Bank
Smart Phone Insurance

Good day,

i bought a Samsung phone from FNB Smart Phones and took insurance with it. last Monday (22 April 2013) i call ed FNB Insurance to report it lost. i was told that my insurance was never activated. after several calls to the different departments and people, i eventually asked that they retrieve and listen to the phone call where i requested insurance on the phone. charmaine from the smart phones division confirmed that i did request insurance. she promised to call in 48 hours. its been almost a week now and i have not heard from FNB. whenever i call them, i get put on hold for too long due to high call volumes.

please can i hae this sorted out.