I requested my debit order details to be changed as I had changed banks in December. On 22/12 I received an email from D/A stating that I will double debited on 25/01/2013 for Dec & Jan. As such the installment for Dec never went through. On 08/01 I received an sms stating my account was in arrears. I contacted D/A immediately and spoke to Megan, I made her aware of the email I received and confirmed that my new account can be double debited on 25/01. I asked for a ref nr but was told all calls are recorded. Today I received an sms stating my account is overdue & I did not keep to my arrangements!!! What nonsense! I called D/A and was told by Zanele that on her system it shows I made an arrangement to pay on 11/01??? When I asked for the recording she put me through to another dept where I waited for over 15 mins and eventually hung up!! This is really incompetence on D/A's part & I am now put in a situation where my account might be badly reflected due to incompetent staff! Please can some one URGENTLY get back to me to resolve this mess as false statements / arrangements have been made w/out my knowledge!
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