While working in Kenya, I needed to reset my phone which meant I lost the Capitec internet banking security app and code. I called into customer care, and within 24h Zenzele Buthelezi (Business SUpport Centre) had forwarded my query to Megan Martin and set up a Skype appointment in order to verify me. Within a week a new internet banking tag had arrived in the post, and was activated immediately after I informed the Capitec team. All the while, Megan was prompt and reliable in her responses and the information she shared.
I want to congratulate Capitec and your employees on continuing to provide me with brilliant service, even while I'm out of the country!
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