After the constant radio ads about the ease of switching to FNB, and considering my lack of satisfaction with my current bank, I decided to put FNB to the test and to see if it really was as simple as they made out to be. WOW! Not only did I manage to open an account in less than 10 minutes, but the banking staff were incredibly efficient, friendly and helpful. Nice to be reminded that good service does still exist! I thought it only fair to use this forum to not only vent about bad service, but to rave about excellent customer service too - and FNB has exceeded my expectations so far. The follow up has been terrific - and I cannot wait to begin banking with them!
Thank you FNB for investing in your brand, and for following through with your brand promise! You have certainly raised the bar for customer service excellence in SA!!!
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