2011-11 - Financed a warranty through ABSA, was not made aware that policy is valid for 2 years, and that we HAVE to service within 12 months. In addition, the policy was financed over FIVE years!
2012-12 - Rola serviced our vehicle within 14 months, well below the 15 000 km interval. Made us aware that there is dirt in the fuel tank.
2013-01 - Asked Rola to clean the tank, they informed us about a second petrol tank installation that damaged the fuel pump (by the previous owner). Motorite refused the claim due to the 14 month interval.
2013-03 - ABSA confirmed that no inspection was done on the vehicle as is required by this warranty (although we paid for it) - which would have pointed out the problem before we purchased the vehicle!
After SIX weeks of dealing with ABSA, we still do not have a solution to the problem, as the wrong amounts have been refunded, with no intention to reverse the rejection on the claim. In addition, we are being charged overdue amounts!
First price: Do not buy this policy, it is not worth it. If you do, READ every term and condition BEFORE signing. Do not finance over five years, but over the same period as the warranty itself.
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