I am a regular visitor at FNB Lansdowne to pay my account at various companies. It appears that there is always a staff shortage at the tellers side with clients having to wait for long periods of time for a simple deposit. This happens on a regular basis with the que being up to 20 people long and only 1 or 2 tellers available at most. The other point I would like to raise is that FNB is guilty of by not giving back their client their loose change when they pay their deposits. An example is that I had R2855.38 to deposit on 25/03/2013 at 12h00 and paid with R2 856.00. I only received 60c in change when the amount should have been 62c. When I asked the teller Mr. Kannemeyer for the missing 2c, he gave no response, did not apologise for shortchanging me. The client ahead of me got shortchanged with 3c. On previous occasions this has occurred to me on no less than 9 occasions, with my total loss of change being 28c. If FNB shortchanges customers on a regular basis like this, they will rake in millions, seeing that this particular branch sees on average more than 35 clients daily, and even more than 50 on busy days. You do the maths. FNB, your behaviour borders on criminal!
0 comments