Capitec Bank
Debit order reversal policy and safety of accounts

Capitec recently amended their debit order reversal policy, and now require customers to obtain permission from the third party before Capitec will dispute/reverse a debit order. This is in violation of the PASA bank rules that give customers 40 days to dispute any debit order. As a result Capitec customers' funds are no longer safe from third parties that make debits that were not authorised by the customer.

I have asked questions and expressed my concerns on the Capitec Facebook page, and sent emails to Capitec customer support, and also complained on HelloPeter. But instead of responding to my questions and concerns, Capitec simply deleted my Facebook posts. The last two emails I sent (on March 7 and March 12) were simply ignored. In response to the HelloPeter complaint on March 15 (https:///capitec-bank/complaints/debit-order-reversal-policy-and-safety-of-accounts-1038963) I was told that "feedback will be provided within 2 working days". That did not happen.