On Saturday, 16 March 2013, an unauthorised R800 debit order went through my Absa account.
I called FNB on Monday, 18 March 2013 and was advised by a consultant that the debit was done by First Direct. I do not know who First Direct is and I have neither heard of them nor dealt them before. The FNB consultant gave me another FNB division number and I was kept holding for 45 minutes without any help.
Finally FNB managed to give me First Direct's contact number (0113719611) but to make matters worse, the number does not exist.
FNB, please sort this out. Your client (First Direct) gave you an instruction to debit my account and the least you could do is to know who they are and how either you or me can contact these.
Please show me that "HOW CAN WE HELP YOU" is not just talk:
1. how does your client First Direct debit my account without my authorisation?
2. why does FNB not have contact details of this First Direct?
3. why am I being sent from pillar to post on this issue?
Regards
Mutoda
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