I sent an email to FNB card for a settlement figure on my credit card. i received a letter with the amount and paid it in full before it expired. When I called the call centre to settle my budget facility I was told that if they did I would still be owing. I then sent another email and received a few emails from FNB confirming that they were at fault, but subject to terms and conditions they could not help me anymore. I then recived a call from the consultant that made the error and she told me that she was told to make this go away. She was supposed to call me again and have not heard from her since.
If FNB can take the time out and HELP me understand, what the meant by settlement in the original email and what service means to them then just maybe I will go away completely altogether. I believe that this is pathetic service given to a loyal customer.
0 comments