I am a Bankmed Medical Aid member. Up to now I have been a member of Vitality, but the decision was made to switch to Momentums' Multiply loyalty program.
I was informed it would take 48 hours to activate my membership. i emailed my application on 5 March and after hearing nothing for 24 hours, called them on the 6th to find out if they received it. Yes, indeed the have (thanks for letting me know!). i waited another 48 hours, then emailed the original agent who helped me on the 6th. No response. I called him again on the 8th on his land-line on his email - no answer again. Then I called the Customer care line - was promised feedback same day. At 4, same day I called again, another lady promised to call me back the same day.
I have not had ANY response from ANY of these 3 agents I spoke to and I NEED to get my membership activated as I am a Virgin Active member.
Now if this kind of service is ANY kind of indicator on their level of service delivery, I dont see a good time ahead of me.
Can someone PLEASE keep their word at Momentum multiply and contact me ASAP???
I am used to excellent service from Vitality. This is not acceptable. Worst is... I'm paying for it!
Lorna Louw
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