I have referred a complaint to Absa Client Service on 29 January 2013 (ref 2219015) about the fees that was recovered from my daughters new Mega U account. This type of account is suppose to be tailored for people under 18 who wants to have a bank account. When she did her first deposit, the amount that was deducted for service fees was so high that it will take her years to recover it on interest payments. Since Absa's client services acknowledge receipt of the complaint and asked for her account number which I forwarded the same day, I have not heard from them despite the fact that I have send them 2 reminders. It seems that they think by ignoring the complaint, it will go away. And the changes are good that they are going to respond to this complaint with the same answer " we will look into it and get back to you"
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