I cancelled my account with them 2 years ago, and for some reason they felt free to deduct R51.00 from my account eversince. I have phoned them to ask what is going on and they want to go through the calls to see if I am telling the truth. My full monthly amount witch I have always paid have not gone of, so does that on its own give you the officiant proof that my account has been cancelled with them. I phoned them on Friday (01/03/2013) and they said that they will get back to me, well the have not done so, I had to phone them as usual to find out what is going on as they said to give them 48hours. When I phoned they still have not done a thing about the problem or even trying to apologise, they rather call you a lire. My question is how many people have they done this to before? I am threatening them with the ombudsman and I have had enough of them and their stories and therefore it will not just be a threat I am going to take action. My claim number is: OT11283091
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