I AM ABSOLUTELY DISGUSTED WITH THE SERVICE I HAVE RECEIVED. I APPLIED FOR A LOAN AND FOUND OUT THAT I HAD TO PAY R399 IN ORDER TO BE APPROVED. I THEN DECLINED THE LOAN AND TOLD THEM TO CANCEL, BUT WAS WOKEN UP THIS MORNING TO AN SMS OF AMOUNT OF R399 GOING OUT OF MY BANK WITHOUT MY PERMISSION!!! I PHONED RILEY EXPLAINED MY SITUATION AND SHE WAS EXTREMELY RUDE AND ARROGANT. SHE PUT ME THROUGH TO HER MANAGER WHO HAD THE SAME ATTITUDE AND TOLD ME IT WOULD TAKE TILL MONDAY TO GO THROUGH THE CALLS IN ORDER TO TRACE THE CANCELLATION. I THEN RECEIVED AN EMAIL SAYING THEY HAVE GONE THROUGH ALL CALLS (HOW AMAZING THOUGHT IT TAKES 5 DAYS) AND THAT MINE ISNT THERE. I RESPONDED BY SAYING THAT MY MONEY IS TO BE PUT IN MY ACCOUNT BY 5PM, I GOT ANOTHER EMAIL FROM RILEY SAYING I HAVE NOT CANCELLED THE LOAN WITH IN THE 7DAY PERIOD!!!
HOW IS THAT POSSIBLE WHEN THEY COULD NOT APPARENTLY TRACE THE CALL IN THE FIRST PLACE???
IS THIS WHAT LOAN LOCATORS DOES TO THEIR CLIENTS??? STEALS MONEY FROM PEOPLES BANK ACCOUNTS??? I AM NOT THE ONLY PERSON THAT THIS HAS HAPPENED TO!!! ITS CLEAR THEY ARE NOT RUNNING A LEGIT BUSINESS!!!
I WANT ANSWERS AND I WANT MY MONEY!!!
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