MY MOM IS 61 YEARS OLD, SHE WENT INTO AN ELLERINSE (FINANCE PROVIDED BY AFRICAN BANK) STORE 2 SEE IF SHE QUALIFIES TO BUY A WASHING MACHINE AND A MATTRESS. AT THE TIME MY MOTHER DIDNT ADVISE ME OF HER PLANS. AFTER SHE TOLD ME I REQUESTED TO LOOK AT THE AGREEMENT AS SHE IS A PENSIONER AND FOR HER TO PAY R560 IS ALOT. I DISCOVERED THAT HER LOAN TERM IS 36 MONTHS AND SHE WILL PAY BACK OVER R20 000. SHE ADVISED ME THAT SHE WAS NOT INFORMED OF THIS, SHE ALSO WAS NOT TOLD THAT EXTENDED WARRANTY, INSURACE ETC WAS ADDED TO THE R7000 WORTH OF GOODS SHE WANTED TO GET. WHEN GOING THROUGH THE CONTRACT I DISCOVERED THE CONSULTANT ASSISTING HER DIDNT DO THE INCOME AND EXPENSES CORRECTLY. ACCORDING TO HIM HER EXPENSSES IS R180 WHICH IS IMPOSSIBLE. IF HE ASKED THE CORRECT QUESTIONS AND DONE HIS JOB CORRECTLY HE WOULD HAVE SEEN THAT SHE DOES NOT QUALIFY. WHEN CONTACTING THE SHOP I WAS ADVISED THAT THE CONSULTANT IS NOT AT WORK BY THE CREDIT MANAGER ZELDA AND THAT SHE CANNOT ANSWER FOR HIM. WHEN I REQUESTED THAT I WILL PAY THE R7000 IN CASH TO THEM, I WAS TOLD THAT THE CONTRACT IS ALREADY SIGNED EVENTHOUGH I POINTED OUT THE CONSULTANTS MISTAKES AND IRREGULARITIES. THIS IS SO WRONG IN MANY WAYS
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