On 21 January 2013 our power unit in our house burn. We rent out the house. The tenant phone us and said that the power unit in the kitchen had burn. I phone ABSA insurance to log a claim. Speak with Lorraine. She told me to get a electrician to look what's wrong. The electrician repair the electricity the next morning after replacing the earthleakage and isolator on the board. When I phoned ABSA, I speak with Angena, to follow up on my claim, they told me they shall phone the electrician and ask them what was the case, why the unit burned. I phoned several times to follow up. They only phoned twice to update me with the claim progress. On the 7th of February they appoint a company with a assessor. I sent the invoice that I received from the electrician to this company. Last week on the 15th February - when I phoned ABSA - they (ABSA) told me that they will pay us a amount of R168.50 for the damage, because - according to them - the damage was caused by lightning. The excess amount for damage by lightning is R1000.00. There was never a word mentioned by me that there was lightning. Must I settle for this R168.50, or what can I do?
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