Wesbank
Mail deleted without been read

I sent an email on Friday with a query and received the below response:
why was my email deleted?

Your message

To:
Subject: Account: 85198853367
Sent: Friday, February 22, 2013 4:19:13 PM (UTC 02:00) Harare, Pretoria

was deleted without being read on Friday, February 22, 2013 4:18:54 PM (UTC 02:00) Harare, Pretoria.