First National Bank
UNACCEPTABLE RUDE SERVICE

I WAS OFFERED A SECOND DEVICE ONLINE AFTER HAVING BEEN UPGRADED TO PLATINUM STATUS. ON INVESTIGATING THE POSSIBILITY OF CHANGING THE DIVICE I WAS TRANSFERRED FROM ONE DEPARTMENT TO THE OTHER (10 TIMES). I EVENTUALLY RAN OUT OF AIRTIME. THE NEXT AGENT, BRENDAN, STARTED OFF POLITELY BUT WHEN I REQUESTED TO SPEAK TO A MANAGER, WHO WAS NOT AT ALL AVAILABLE, BECAME RUDE AND KEPT SPEAKING WITHOUT ALLOWING ME TO SPEAK. I DO BELIEVE THAT SINCE FNB MADE THE MISTAKE OF OFFERING ME A SECOND DEVICE ON LINE THEY SHOULD MAKE GOOD ON THEIR OFFER!

I HAVE NEVER HAD SUCH BAD SERVICE WHERE NO MANAGER OR SUPERVISOR IS AVAILABLE. FNB COULD VERY QUICKLY JUMP TO ATTENTION WHEN THE ANC THREATENED THEM BECAUSE OF AN ADVERT, WHICH WAS ACTUALLY SUPERB, BUT WHEN AN INDIVIDUAL THREATENS TO GO TO 'HELLO PETER' I WAS TOLD TO 'GO AHEAD'

I HOPE THIS WOULD NOT BE 'HELLO PETER'S' ATTITUDE AS WELL. IF FNB OFFERED ME A SECOND DEVICE OWING TO SOMEONE'S MISTAKE THEY MUST SORT IT OUT WITH THAT PERSON. THEY CANNOT JUST CANCEL THE ORDER. I WANT THIS SORTED AND THE DEVICE MADE AVAILABLE.

THANK YOU

LIANDE