Hi,
I can not believe you guys honestly, I have debit order set up with you for the 25th of each month. Today is the 22nd and a debit was requested from my account today. I had something else I had to pay today and due to your incompetency I am unable to do that. I called your accounts department and they couldn't even tell me why it went off today as they could also see the debit order date is for the 25th.
I want this funds back in my account TODAY. I can not go to the bank to reverse this payment and don't see why I should inconvenience myself due to your error.
Get this fixed and get back to me ASAP!
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