I CALLED IN TO CLAIM FOR A SCRATCH ON MY DOOR, CALL CENTRE AGENT ADVISES ME TO ADD PRIOR DENTS TO THE CLAIM WHEN POLICY CLEARLY STATES THEY DO NOT COVER OTHER DENTS.
SENT QUOTE FOR DOOR, SHE CALLED AND SAID SHE WANTS QUOTES FOR EVERYTHING, HAD TO GO BACK 3RD TIME TO GET HER QUOTES.
SHE IGNORES ME FOR A WEEK BEFORE REPLYING TO MY EMAILS, EVEN SENDS ME AND EMAIL SHOUTING THAT SHE WILL GET TO ME WHEN SHE CAN.
4 WEEKS LATER SHE SAYS TO ME THE CLAIM AMOUNT IS TOO HIGH AND THERE ARE TOO MANY DENTS (THE DENT UNDER MY CAR WHICH DOES NOT BOTHER ME AND THE SCRATCHES ON THE DOOR)
THE SCRATCHES ON THE DOOR IS UNDER THE 3K LIMIT AND WITHIN THEIR GUIDELINES, AND NOW SHE HAS TOLD BE THEY WONT PROCESS BECAUSE OF THE DENT UNDER THE CAR??!!! WHICH I DIDN'T NEED OR WANT FIXED!
WHEN I TOLD HER OVER THE PHONE I AM UNHAPPY AND IT IS HER MISTAKE AND SHE NEEDS TO FIX IT SHE TOLD ME THE MISTAKE IS NOT HERS AND IT IS NOT HER PROBLEM AND I SHOULDN'T TALK TO HER LIKE THAT.
THEN WHEN I ASKED FOR INFORMATION SHE REFUSED!!! AND CONTINUED TO REFUSE UNTIL I HAD TO SCREAM AT HER TO GET IT OUT OF HER.
THIS IS BY FAR THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH.
0 comments