I enquired about a debit dispute which occurred on my account when I was charged double at a local PicknPay. I asked Online to assist and was referred to the Credit/Debit Dispute Department. I was instructed to call the hotline which I did, and was on hold for over an hour each time over a period of 5 days. I then decided to visit my local branch on a Saturday (which is extremely busy) to take the longer but sometimes more efficient way to resolve an issue and filled in the required documentation. The consultant was also trying to call the Debit Disputes department and yet again we were on hold for another hour. The consultant then emailed and faxed the documentation through and told me that the dispute would be settled and I would have the funds within 48 hours... it has been longer now. It seem that FNB doesn't have any employees in Credit/Debit Disputes Department to assist with this issue and it is becoming an irritation very quickly. Can you please resolve this issue as soon as possible?
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