'The Code of Banking Practice....sets out the minimum standards for service and conduct customers can expect from the bank..., and how the bank would like to relate to customers'
What I've learned I can expect from ABSA, specially the Koppies Branch, is minimum service and coduct!
Standing in line with 2 boys on the hip. The ATM took my platinum card. Rushed in, waited my turn. When it came it was as unprofessional and completely unexceptable as can be. Without a word my card was cut, apparently no branch manager to help. Phone them up. Then the one that was suppose to apologised, told me not to make a long story of the incident... then slammed the phone in my ear. I called again but the branch manager then said she can not help me and gave me 0800 to call... did so. 2 phone hours later the 0800 person asked me what do I want ABSA to do... I replied for all South Africans, please employ capable people or train them to be capable and professional. Don't let this happen again. I need a written apology. (This is the only, or 1 of 2 banks in Koppies, full of elderly - who helps them if this happens to them/)
After 1 month I am still awaiting my apology!