Yvonne helped me to register a claim using my express. I had forgotten my password and she helped me to reset it. She also offered to phone me back seeing I was calling from my cell. After calling me back, my phone battery died and she tried to call me back again and my phone was still off, she kept on trying until she was able to get hold of me, in addition, she also sent me an email with her details so I can ask her to call me back. She went out of her way to make sure I got all the help I needed.
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