After realising that I made the biggest mistake by upgrading from a gold to a platinum credit card, I visited the Lichtenburg branch to sought a solution which led to the decision to downgrade. My monthly instalments almost tripled, my account was debited with amounts in the middle of the month. The request was logged on 21.01.2014 and after I had no response, went back to the bank. I was informed that the email address I used (as provided by the call centre assistant) was incorrect. I resubmitted the request on 24.01.2014 and to date still have not received any feedback. I have noticed that there were changes made on the platinum account. I would appreciate it if I am consulted whenever these is any unusual activity on my account. I am thankful to Bongi and Mr. Serwalo of the Lichtenburg branch for their assistance, Mr. Serwalo has been following up with Credit Cards on my behalf. Kindly have someone to call and explain this whole confusion and indicate when the downgrade will be finalised. The first call centre consultant said 7 days, the other ones said 24-48 hours and the last one said 2 - 5 days. I appreciate your assistance.
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