I received an sms in August to contact Alexander Forbes regarding the Retail Retirement Fund Surplus, which I duly did. I faxed the completed documents to them on 20 August and made a follow up phone call to ensure that they received it. Since then, more than five months down the line, I have spoken to Tulani, Jaco, Aadiel, Sonya and others whose names I did not record. Each time they say that they haven't received the documents. I resent them twice more, with a follow up call to ensure that they received it. Every time I phone, they say they haven't received it and when I throw my toys out the cot, they appease me by saying that it's been passed through to the administrators for payment. To date... no response, no payment. Ref no. N3991
(Supplier name changed from Alexander Forbes Insurance to Alexander Forbes Financial Services by Hellopeter.com)
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