I have been a platinum client since 2012 (1st quarter), I was told I would be assigned a personal banker. Not only did I not receive these contact details since then, I had to fish for them myself. 'J Killian' (Menlyn branch) - my 'supposed' assigned personal banker, is unattainable - and therefore USELESS to me. She/he does not return calls, unless the messages do not go through to her/him. I was only given the Menlyn branch number 012 482 1300, not her/his direct line. So I am left having to wait until put through - which was successful only once, and I was forced to speak to a 'Linda', who did not action my request! I am trying to assess home loan possibilities and feel that this is the job of the personal banker to assist me with - I do not have time to run around because I work, and the reason I am a platinum banker is because I work so hard!! - See the logic? If ABSA is unable to deliver this advertised service for me as a platinum banker - please do inform me! I am sure there is another bank that will OR I will request a down grade in account level, so that I do not have to pay the bank charges for services that are not working out for me.
I will appreciate a response
0 comments