My business partner and I went to FNB Sandton to open up a business Credit Card account, we are a R15m turnover business and were assisted by Wendy Radebe from business banking. The systems at FNB Sandton were down and they had a "well, sorry for you" attitude and were more keen to go home. We filled in the forms manually with Wendy and she said she would submit them and get back to us once their systems were back up. After phoning back a few times we were informed of our credit limit and that we would be contacted when to collect the cards.
Two weeks later I phoned FNB card services and was told they cant help me and they will transfer me to applications. They also told me they cant help me and that they also cant transfer me, and that I must phone 011 632 2210. I phoned this number and was informed that there has never been an application for a credit card on the FNB system, I then asked for more information regarding how they can just lose our application after our credit limit had already been approved, the agent kept silent and then the call suddenly got "cut".
I have tried to phone Wendy and have emailed her but no response. Very very unprofessional service from FNB
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