Sanlam has failed to fulfil their service level agreement with us of 9 days turn around time on our claim. From the first day of our enquiry we were mislead interms of procedures and processes towards our application. As a result Sanlam has put our small business in jeorpady of loosing a contract to boost our income and hopefully employing 5 more full time employees. At this stage the person who is suppose to be incharge as a manager delegated Ms Cecil Smith who made it clear that we won't receive help irrespective of their mistakes. Ms Karenza Olivier is the manager and our plea for service has fallen on deaf ears, she hanged up the fone on us without giving us adequate solutions to resolving the matter promptly. The funds in question are meant to go into a project deadlined 10/01/2013.
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